Help

The photo cutout picked the wrong thing

Cutouts work best when your pet is clear and the background is simple.

1. Choose a photo where your pet is in focus and not hidden by other things.
2. Pick a photo with good light, and a background that is not the same colour as your pet.
3. Try the cutout again with a different photo.

A close photo of your pet's face and body usually gives the cleanest edges.

My widget is not updating

Widgets refresh on their own schedule, so they can be a little behind. Opening Pawhold usually wakes them up.

1. Open Pawhold for a moment, then go back to your Home Screen.
2. If it is still stuck, touch and hold the widget, tap Remove Widget, and add it again.
3. Check that Low Power Mode is off.

The Apple Watch quick-log is missing

1. Open the Watch app on your iPhone and find Pawhold under Available Apps. Make sure it is installed.
2. Open Pawhold on your Watch once so it can load your pet.
3. Keep your Watch near your iPhone the first time.

An invite link did not open the app

Some apps open links in their own browser. You can use the six-letter code instead.

1. Make sure Pawhold is installed and up to date.
2. Open Pawhold and choose to join a household.
3. Type the six letters and numbers from the invite.

Someone cannot join my household

• The invite may have expired. Share a fresh link or code.
• Free households have up to two caregivers. Plus has no limit.
• The code may be mistyped. Capitals do not matter.
• They may be offline. They can try again when they are connected.

My purchase is not showing

Purchases go through Apple and can take a moment to appear.

1. Open Settings in Pawhold.
2. Tap Restore Purchases.
3. Make sure you are using the same Apple Account you bought with.

If it still does not show, write to support@pawhold.app and tell us roughly when you bought it.

I am not getting notifications

1. Open the Settings app on your iPhone and tap Notifications.
2. Find Pawhold and switch on Allow Notifications.
3. Check that no Focus is turned on that quiets Pawhold.

In Pawhold, you can also choose which notes you would like for each pet.

Privacy requests

To ask for a copy of your data or have it deleted, write to privacy@pawhold.app. You can also delete your account from inside the app, under Settings.